you're still covered

Yes we do!

Without an account we will not have any information to contact you once your order has arrived at our facility. We would like to be able to notify you when your package has arrive in a timely manner.

If your package appears damaged once it has arrived, we will attempt to contact you immediately to see if you would like us to refuse the delivery.  If you choose to refuse the delivery you will then need to make a claim with the shipping company.

If your parcel is delivered damaged without any visible outer damage you will need to contact the supplier.

If your parcel is damaged after arriving at our location our insurance policy will cover your purchase(s).

We encourage all customers to inspect all parcels at our facility before departing.  Any damaged/missing item(s) concerns must be made at the time of your pickup.  SCC Parcel Pickup is not responsible for any damaged/missing items noticed after the parcel(s) have left our premises.

Yes, we do accept cards. When the total is under $10, a $1 service fee is applied. 

Yes, we require photo ID for the account holder and any authorized users when picking up a parcel.  This is to ensure that the package is given to the correct account holder. 

Parcels will be held up to 30 days at no additional charge.  Every 30 days after you will incur a $5 charge for each parcel that is not claimed.  Freight shipments must be picked up within 7 days of arrival. Parcels are disposed of after 90 days.

We do not accept deliveries of dangerous goods, flammable materials or illegal items.  US Customs & Border Protection as well as Canadian Customs are welcome at our facility at any time. 

No, it’s not required.  Once your parcel has arrived at our secure facility we record it by the name on the shipping label.  We suggest registering before shipping to allow you to receive an email notification when your parcel(s) have  arrived. 

You will need to have your receipt showing the purchase price of all items and their description.  Unfortunately, all parcels do not have the receipt included in the box/package.  We know that life can get hectic and we know how easy it is to forget things.  For your convenience we offer an iPad that you can sign into to retrieve your order confirmations through your email.  Printing your order confirmations are free of charge.

Yes, BUT they will need  to be added to your account as an authorized user prior to picking up.  You can do this by either calling or emailing us.  The person picking up on your behalf will need to show their ID.  We also suggest your authorized users to bring the product receipt for when they go through Canadian Customs.  If they did not bring the receipt we offer an iPad for them to access the receipt and print at our location.

Unfortunately, we receive hundreds of parcels each day and each parcel has to be registered into our system.  Once your parcel(s) have been entered in, you will receive an automatic email notifying you that your package is ready for pickup.  

Yes, there is a designated area with box cutters for your convenience. We will dispose of any leftover material (boxes or packaging) on your behalf for $1.00.

Once your parcel(s) have been checked into our system you will receive and automatic email that your parcel is ready for pickup. You may also login to your account to check the status of your parcel.